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Quality is the ability to satisfy express or implicit requirements through products or services: that is the definition at the basis of the ISO 9001 standards.
A Quality System implies continual company process improvement, in order to obtain products that always satisfy client needs.
In creating its Quality System, Florim has used the following reference points:
- Respect for standards
Respecting current legislation and specific standards for the ceramics sector, paying particular attention to the problems that relate to safety and the environment
- Reducing waste and minimizing costs
reaching qualitative objectives by optimizing the production process
- Paying attention to client needs
An orientation for the client as the fundamental company resource, evaluating the client’s degree of satisfaction and determining the needs that should be met
- Continual improvement
Defining measurable objectives that are necessary to make continual improvement a permanent goal for the organization
- Verifying the Quality System
The effectiveness of the Quality System is measured and controlled through periodical inspections and reviews by Company Management. When inadequacies or inefficiencies are highlighted, the System is revisited and corrected
- Involvement and definition of responsibilities
The definition of responsibilities and involvement of every level of the organization, in order to increase effectiveness and efficiency of company processes.
- Training and improved professionalism
The development of training activities aimed at improving the professionalism of the individual company functions
SYSTEM CERTIFICATION – UNI EN ISO 9001: 2000
Florim Ceramiche was the first company in this sector to obtain the UNI EN ISO 9001 certification: 2000 (know as VISION 2000) for the engineering, production and sales of ceramic tiles of from types of productions.
The certifying agency is the Technischer Überwachungs-Verein (TÜV), chosen based on their strictness and their recognition at the international level. This is an independent certification and inspection agency that has been present in Italy since 1987 and is part of the TÜV SÜD group, founded in 1866 based on the will of some Bavarian business men and technicians.
Throughout the years this structure has grown and the internationalization of business contributed to a strong growth of their activities abroad and the development of offices in more than 60 countries throughout the world.
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